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Return

When it comes to hand made item/ personalize item, the production will involve a lot of complicating process which includes Design, Melting, Shaping, Engraving, Polishing and Electroplating.

Cancellation Policy

  • If there is any changes to be made to your order (For example: name, color or size), we would gladly to help you change it as long as the production process has not begin. Kindly contact us immediately, best within 24 hour if you wish to do any changes to your order. We will start to process your order using the detail provided from the “order note” with 24 hour of the order created.
  • Orders canceled within 24-48 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 80% of the product purchase price.
  • Orders canceled beyond 48 hours after payment confirmation will be eligible for a partial refund consisting of full shipping cost and 50% of the product purchase price.
  • Once your order has been shipped, it can no longer be canceled.

Refund Policy

Once production has begin, cancellation that is made will subject to 30% restocking fee, based on item’s price. This means that we will only refund you partially, giving you back the 70% of the payment made. The reason is because the item is made to order, it can no longer resold as new. Restocking fee often includes raw material used, human cost and handling fee.

If you had ordered but didn’t provide any information such as “Name” at the “Order Note” We will hold your order until we are further notified on what to do. If you wish to cancel at this time, we will give you 100% refund since we haven’t begin the production yet.

Due to High Demand & Custom Made Item would undergo complicating production process, please allow 1-2 weeks time for us to produce your goods (excluding shipping time). No Cancellation can be made once the item has been shipped out.

If you received damaged goods/ faulty goods due to seller mistake, we will fully refund to you or resend a new product for you as a compensation.

All Dispute Refund will be paid within 1 week from the date of cancellation.

The Policy begins from the time you make the purchase.

Exchange & Return

At Remigift, We ship worldwide and fully aware that things might gone wrong during the delivery process. We always Strive our Best to Provide Our Clients the Best Shopping Experience Online we can. We come out with the following solutions if you’re not happy with the purchase:

If you have an issue upon receiving the goods (faulty or damaged), kindly snap pictures of damaged goods and submit a support ticket to Customer Care for us to follow up with your case. Please contact us within 7 Business days of receiving the parcel, we will arrange to do the Craft a New one for you Absolutely Free within 60 days. Failing to respond or provide information required within the time period will be treated as item received in good condition.

Step 1: Please send an email to our customer service at service@remigift.com to request an exchange / return.
Step 2: After receiving your exchange / return request, our customer service representative will email you the exchange / return instructions and exchange / return address. Please follow the instructions to process the exchange / return. We would be happy if you could provide us with some photos as a refund voucher.
Step 3: Get a refund or an exchange order processed within a week after we receive your package. We'll email you once your refund or exchange has been processed.

Notes:
Please do not mail the product back to the shipping address of the order before contacting us. The mailing address will be provided by mail after the application is submitted and approved.

The bank will take longer to process the refund (maybe 1 to 2 weeks depending on which CC company is) if your original payment method is credit card.

Please reach us out at service@remigift.com